Caribbean Packaging Industries Limited.
Customer Service Survey

 

Your participation in this short survey directly influences the way our company performs its services to better meet our customer needs! Please take a few moments to answer the following questions so that we may better serve you.
   
ID   
Company   
Name   
Position   
   
Please rate your level of satisfaction with us:  
   
1. The standard of information communicated  Very Satisfied Satisfied Dis-satisfied 
2. The response time to your enquiry  Very Satisfied Satisfied Dis-satisfied  
3. The level of technical expertise  Very Satisfied Satisfied Dis-satisfied  
4. The quality of customer service received  Very Satisfied Satisfied Dis-satisfied 
5. The quality of product received  Very Satisfied Satisfied Dis-satisfied 
6. Flexibility in satisfying unexpected needs  Very Satisfied Satisfied Dis-satisfied 
7. Account Mangers' understanding of your business requirements.  Very Satisfied Satisfied Dis-satisfied 
   
8. Has any of the above improved during the past year?  Yes No 
If so which?   
   
9. When in need of corrugated packaging which company do you think of first? 

CARIBBEAN PACKAGING IND. WINERA CCI STARR ENTERPRISES Other 

   
In choosing the company above, how important was each criteria?
   
10. Product Quality  Very Important Important Neutral Not important 
11. Price  Very Important Important Neutral Not important 
12. Patriotism  Very Important Important Neutral Not important 
13. Delivery  Very Important Important Neutral Not important 
14. Relationship  Very Important Important Neutral Not important 
   
15. Please indicate what you would like to see at CPI that is not currently offered?   
16. What do you consider to be CPI's greatest weakness?   
17. What do you consider to be CPI's strengths?   
18. Comments :   
Date