Your participation in this short survey directly influences the way our company performs its services to better meet our customer needs! Please take a few moments to answer the following questions so that we may better serve you.

ID
Company
Name
Position
Please rate your level of satisfaction with us:
1. The standard of information communicated	Very Satisfied Satisfied Dis-satisfied
2. The response time to your enquiry	Very Satisfied Satisfied Dis-satisfied
3. The level of technical expertise	Very Satisfied Satisfied Dis-satisfied
4. The quality of customer service received	Very Satisfied Satisfied Dis-satisfied
5. The quality of product received	Very Satisfied Satisfied Dis-satisfied
6. Flexibility in satisfying unexpected needs	Very Satisfied Satisfied Dis-satisfied
7. Account Mangers' understanding of your business requirements.	Very Satisfied Satisfied Dis-satisfied
8. Has any of the above improved during the past year?	Yes No
If so which?
9. When in need of corrugated packaging which company do you think of first?	CARIBBEAN PACKAGING IND. WINERA CCI STARR ENTERPRISES Other
In choosing the company above, how important was each criteria?
10. Product Quality	Very Important Important Neutral Not important
11. Price	Very Important Important Neutral Not important
12. Patriotism	Very Important Important Neutral Not important
13. Delivery	Very Important Important Neutral Not important
14. Relationship	Very Important Important Neutral Not important
15. Please indicate what you would like to see at CPI that is not currently offered?
16. What do you consider to be CPI's greatest weakness?
17. What do you consider to be CPI's strengths?
18. Comments :
Date